Shipping Policy

Our Shipping Promise

Every Ornamental Tree, Fruit Bush, Tree Collection, and living artistry is nurtured with care before beginning its journey to your garden. We handle each order with the precision and respect it deserves.

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking details once your order ships.

Shipping Methods & Timelines

We partner with trusted carriers to ensure your plants arrive safely. Please note we do not ship to all Asian regions and select remote areas.

• Standard Shipping (Fee: $12.95)
  Carrier: DHL or FedEx
  Delivery: 10-15 business days after shipment.
• Free Shipping (Orders over $50)
  Carrier: EMS
  Delivery: 15-25 business days after shipment.

Delivery times are estimates and may vary slightly due to customs, weather, or carrier delays. Tracking information will be provided for every order.

Our 15-Day Happiness Guarantee

We stand behind the health and quality of every plant we send. If you are not completely satisfied, we offer a 15-Day Happiness Guarantee from the date you receive your order.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Contact our Root Care Team at [email protected]. Please include in your email:

• Your full name and order number.
• The item(s) you wish to return or exchange.
• The reason for your request.
• Photos of the plant/item to help us assist you.

Step 2: Receive Instructions & Return Authorization

We will respond within 1-2 business days with a Return Authorization (RA) Number, detailed packing instructions, and the return shipping address.

Step 3: Pack & Ship Your Return

For Plants (Fruit Trees & Bushes, Ornamental Trees, Small Trees, Soft Fruit, Tree Collections):

• Repot into the original container or a suitable temporary pot if possible.
• Moisten the soil lightly to protect the roots.
• Pack securely in the original box or a sturdy box with ample cushioning.
• Clearly write the RA Number on the outside.
• Ship via a trackable service (we recommend DHL or FedEx).

For Non-Plant Accessories: Please return items unused and in original packaging.

Step 4: Our Inspection & Your Resolution

Upon receipt, our nursery team will inspect the item within 3-5 business days.

• For Exchanges: We will ship your replacement promptly. If out of stock, we will contact you to discuss alternatives or issue a refund.
• For Refunds: Upon approval, we will process your refund to the original payment method.

Refunds: Timing & Method

Your trust is paramount. Refunds are processed with intention and care.

• Timing: After we receive and inspect your return, we will email you an approval notification. The refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days.
• Method: Refunds are issued only to the original payment method used for the purchase.
• Shipping Costs: The original standard shipping fee ($12.95) is non-refundable. For orders that received free shipping, the value of the standard shipping fee may be deducted from the refund amount.

Important Considerations

Non-Returnable Items & Situations

Due to their perishable and living nature, all plants are considered final sale once they have been planted or significantly altered from their original received state. Our guarantee covers health and condition upon arrival. We cannot accept returns for:

• Plants that have been in the ground for an extended period.
• Plants whose failure may be due to local planting conditions, climate, or care beyond our control.

Damaged or Incorrect Items

If your order arrives damaged or is incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you, including prepaid return shipping if necessary.