FAQ

We curate a collection of living artistry designed to furnish your outdoor space. Our specialties include Ornamental Trees (like Acer ‘Crimson King’ and Magnolia ‘Apricot Brandy’), Fruit Trees & Bushes, Small Trees perfect for intimate spaces, Soft Fruit bushes, and thoughtfully composed Tree Collections. Each plant is selected for its beauty, vitality, and potential to become a focal point in your garden.

Every plant is given a final health check by our horticulture team. We carefully pack each tree or shrub, securing its root system and nestling it into specialized, protective packaging designed to maintain its vitality during transit. Your order is not just a product; it’s a promise of beauty and growth, meticulously prepared for its journey to you.

Absolutely. To give your new arrivals the best possible start, we recommend pairing them with our specialized Planting Kits and Natural Garden Feed. These provide the perfect foundation for healthy, thriving growth and are an excellent complement to any purchase.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.

To ensure our team can begin the careful preparation of your living plants, please contact us immediately at [email protected] if you need to modify or cancel an order. We will do our best to accommodate your request if your order has not yet entered the processing stage (within 1-2 days of ordering).

We offer two tailored shipping options to suit your timeline and budget:

• Standard Shipping – $12.95: Handled by premium carriers (DHL or FedEx). Delivery typically occurs 10-15 days after dispatch. Ideal for gardeners seeking a reliable balance of speed and value.
• Free Shipping: Automatically applied to all orders over $50. Handled by EMS, with delivery in 15-25 days after dispatch. Perfect for planned garden transformations.

All options include tracking and specialized packaging for plant health.

Order processing takes 1-2 days before dispatch. We are proud to serve gardeners globally but, in our commitment to plant health, we cannot currently ship to select remote areas and parts of Asia. Any restrictions will be clearly shown at checkout.

Your plant will arrive with clear guidance for immediate care upon unboxing. Please follow these instructions to ensure a seamless transition to its new home. We recommend planting it as soon as possible and providing appropriate water and light as directed.

We stand by the health and quality of our living artistry. Our 15-Day Happiness Guarantee means that if your plant arrives and you have any concerns about its condition, please contact us within 15 days of receipt. We are dedicated to making it right and ensuring your complete satisfaction.

Our dedicated customer care team is here to help your garden grow. For questions about delivery, plant suitability, or any other concerns, please reach out via email at [email protected]. We are committed to providing you with the guidance and support you need.